1. Purpose
These Platform Terms of Service (the “Service Terms”) describe how Investra delivers, maintains and supports the software services that make up the Platform, and supplement the General Terms of Use. They apply to all registered users and, with additional provisions, to business partners with API access.
The services are provided by Investra International Ltd, 128 City Road, London EC1V 2NX, United Kingdom.
2. Service Description
The Platform comprises a hosted web application, mobile applications, notification services and programmatic interfaces (APIs) that together enable discovery of Listings, management of reservations and communication between buyers, partners and Investra.
We may enhance, modify or discontinue individual features, provided that material reductions in functionality communicated to paying subscribers will take effect no earlier than 30 days after notice.
3. Availability and Maintenance
We target a monthly availability of 99.5% for the production Platform, excluding scheduled maintenance windows announced at least 48 hours in advance and events beyond our reasonable control.
Scheduled maintenance is normally performed outside peak hours (22:00–06:00 CET). Emergency maintenance may be carried out without prior notice where necessary to protect the security or integrity of the Platform.
4. Support
Support is available in English and selected local languages via support@investra.io and the in-app help centre. We aim to acknowledge support requests within one business day and to resolve standard requests within five business days.
Priority support tiers with shorter response targets may be offered to business partners under a separate agreement.
5. API Access
API access is granted per partner through personal, non-transferable credentials. You must keep credentials confidential, apply rate limits we communicate, and must not use the API to replicate the Platform or to build a competing dataset.
We may throttle or revoke API access that degrades Platform performance or breaches these Service Terms, giving notice where practicable.
6. Data Handling and Security
We apply organisational and technical measures consistent with good industry practice, including encryption of data in transit, role-based access control, logging and regular backup procedures. Details of how personal data is processed are set out in the Privacy Policy and, for partners acting as controllers, in the Data Processing Agreement.
You are responsible for the security of systems under your control, including devices used to access the Platform and any storage of exported data.
7. Beta Features
Features identified as beta, preview or experimental are provided for evaluation only, may be changed or withdrawn at any time, and are excluded from availability and support commitments.
8. Fees and Subscriptions
Where a service tier carries a fee, pricing, billing frequency and renewal terms are shown at the point of subscription. Unless stated otherwise, subscriptions renew automatically for successive periods equal to the initial term and may be cancelled with effect from the end of the current period.
We may adjust subscription pricing with at least 30 days' notice; if you do not accept an increase, you may terminate the affected subscription before the new price takes effect.
9. Suspension
We may suspend the services, in whole or in part, where reasonably necessary to address security incidents, legal requirements or serious breaches. Where practicable we will limit suspension to the affected features and restore service promptly once the ground for suspension is resolved.
10. Warranties and Liability
We warrant that the services will be provided with reasonable skill and care. The limitations of liability in the General Terms of Use apply equally to these Service Terms.
We do not warrant that the services will be uninterrupted or error-free, or that they will meet requirements not expressly agreed in writing.
11. Changes and Termination
These Service Terms may be updated in the same manner as the General Terms of Use. Either party may terminate API or subscription arrangements in accordance with the applicable order or, absent a fixed term, on 30 days' written notice.