1. Scope and Eligibility
This Partner Policy applies to developers, real-estate agents, property managers and other business partners (“Partners”) that list properties or offer services through the Investra platform under a partner agreement. Partners must hold all licences and registrations required in the markets where they operate and must evidence them during onboarding and on request.
The Platform operator is Investra International Ltd, 128 City Road, London EC1V 2NX, United Kingdom.
2. Onboarding and Verification
Partner onboarding includes verification of corporate identity, beneficial ownership, licences and sanctions status, in line with our AML/KYC Policy. We may refuse or discontinue partnership where verification cannot be completed or where continuing would expose Investra to legal or reputational risk.
3. Listing Standards
Listings must be accurate, current and lawful. Partners must: state the true legal status of the property, including title, encumbrances and permits material to a buyer's decision; use genuine, recent photographs; state prices inclusive of applicable taxes; and update or withdraw Listings within two business days of a material change, including sale of the property.
Listings for markets with specific mandatory disclosures (for example energy-performance data in EU member states, or title-type disclosures in the TRNC) must include those disclosures.
4. Prohibited Practices
Partners must not: publish misleading advertising; advertise properties they are not authorised to market; contact users outside the Platform to circumvent fees due to Investra; discriminate against prospective buyers on grounds protected by applicable law; or offer inducements to Investra staff.
Breach of this section is a material breach entitling Investra to suspend or terminate the partner agreement.
5. Fees and Settlement
Partner fees, commission rates and settlement cycles are set out in the partner agreement and the partner portal. Invoices are issued electronically. Amounts unpaid 30 days after the due date bear statutory default interest, and we may set off amounts owed against sums payable to the Partner.
6. Data Protection
The Partner and Investra are each independent controllers for their own processing, except where the Data Processing Agreement applies to processing Investra carries out on the Partner's behalf. Partners must use personal data received through the Platform only for the transaction concerned and must not add users to marketing lists without a separate lawful basis.
7. Ranking and Presentation
Default search ranking reflects relevance to the user's query, Listing completeness, user engagement and Partner service quality. Paid placements, where offered, are labelled as such. The main ranking parameters and their relative importance are described in the partner portal in accordance with Regulation (EU) 2019/1150.
8. Service Levels and Conduct
Partners must respond to user enquiries within two business days, honour confirmed viewings, and maintain a complaint rate below the thresholds published in the partner portal. Persistent failures may result in reduced visibility, suspension or termination in accordance with the partner agreement.
9. Intellectual Property and Content Licence
Partners grant Investra a non-exclusive, worldwide, royalty-free licence to use Listing content for the operation and promotion of the Platform, and warrant that they hold the necessary rights in all supplied content, including photographs and floor plans.
10. Suspension, Termination and Statement of Reasons
Where we restrict, suspend or terminate a Partner's use of the Platform, we provide a statement of reasons in accordance with Regulation (EU) 2019/1150, except where legal obligations or legitimate security interests prevent this. Partners may contest measures through the internal complaint handling system described in the partner portal and the Complaints & Dispute Policy.