1. Scope
These Booking Terms apply when you reserve a property viewing, place a reservation deposit or otherwise book a service through the Investra platform as a consumer. They supplement the General Terms of Use; the seller's or developer's own contract terms apply to the eventual purchase itself.
The booking services are provided by Investra International Ltd, 128 City Road, London EC1V 2NX, United Kingdom.
2. Role of Investra
Investra facilitates bookings between you and third-party sellers, developers or agents (“Providers”). Unless expressly stated in the booking flow, Investra acts as an intermediary in the name and on behalf of the Provider, and the contract for the underlying service is formed between you and the Provider.
3. Booking Process
A booking request becomes binding when you receive our confirmation email or in-app confirmation. Before you submit a request, the booking summary shows the main characteristics of the service, the identity of the Provider, the total price including taxes, and any cancellation conditions.
Obvious errors in pricing or descriptions do not bind Investra or the Provider; if we identify such an error before performance, we will offer you the choice of confirming at the corrected conditions or cancelling with a full refund of amounts paid.
4. Reservation Deposits
Where a Listing allows online reservation, the deposit amount, its treatment (credited against the purchase price, refundable, or non-refundable after a stated period) and the reservation duration are displayed before payment. Deposits are held in accordance with the payment schedule shown in the booking flow and the applicable escrow or client-money rules of the relevant market.
5. Prices and Payment
All prices are shown in the currency indicated in the booking flow, inclusive of VAT where applicable. Payment is taken by our licensed payment partners. Currency conversion, where offered, uses the rate displayed at checkout; your card issuer may apply its own rates and fees.
6. Changes and Cancellations by You
Viewings may be rescheduled or cancelled free of charge up to 24 hours before the appointment. Cancellation conditions for reservations are stated per Listing. Statutory withdrawal rights for consumers, where applicable, are described in the Cancellation & Refund Policy, including the circumstances in which the right of withdrawal does not apply to real-estate related services.
7. Changes and Cancellations by the Provider
If a Provider cancels or materially changes a confirmed booking, we will inform you without undue delay and you may choose between an alternative offered by the Provider and a full refund of amounts paid through the Platform. Compensation claims beyond the refund are governed by the Provider's terms and applicable law.
8. Your Obligations
You agree to attend booked viewings punctually, to provide accurate information for identity checks required by the Provider or by law, and to treat visited properties and staff with due care. Repeated no-shows may lead to restriction of the booking feature.
9. Complaints
Complaints about booking services may be raised via the Complaints & Dispute Policy. Complaints about the underlying property transaction should be addressed to the Provider; we will forward them where you ask us to.
10. Liability
Investra is liable for the proper operation of the booking facility in accordance with the General Terms of Use. Investra is not liable for the performance of the underlying property transaction by the Provider, without prejudice to mandatory intermediary liability under applicable law.